Frequently Asked Questions

Yes! If you would like to test your viewing experience and TV mirroring, please click here to play a test video on our streaming service. This will allow you to get comfortable with streaming before purchase and make sure that your device & TV configuration is compatible with our video host. Feel free to email support with any streaming questions.

Most customers are able to mirror (screencast) to their TV through Apple TV AirPlay or Chromecast as long as the device and TV are on the same network. From your Safari or Chrome browser on your phone or computer, click on the mirroring button in the lower right corner of the video.

If you have not purchased the film and would like to test the video player, click here to test with the film trailer.

You may have to research your specific device & TV configuration. If you have never mirrored to your TV, some TVs require you to enter a code to connect your device.

Some customers prefer to connect their device to the TV using an HDMI cable.

Please note:

  • Mirroring is not available on Roku. Casting to Roku TVs is best accomplished with an HDMI cable.
  • There have been a few incidents where customers have had issues with a newer model Samsung TV.

The live Q&A for Film Festival Day attendees was May 23. You can access the replay here: Film Festival Day #2 Q&A.

For most films, you’ll have 48 hours to watch. Your link expires 2 days from purchase at 11:59PM PT. If for any reason you have trouble or cannot access the film during this period, just email us and we' ll extend your link.

For screening events (like Film Festival Day or Takeout & A Movie), please check the film page for viewing times. Films are usually available for 2-10 day periods. 

You will receive an email confirming your order with a screening link immediately after purchase. Please check your junk mail folder. Occasionally these emails get caught in spam blockers, so if you don't receive the link, please email support, and we will look up your order right away!

Yes, as long as you live in the U.S. or Canada. Once a ticket is purchased, we will send you the screening link. Thank you for supporting theaters and festivals from wherever you live! Note that some films geo-block by state, and if so, that will be noted on the purchase page.

Thankfully, this issue is rare. The video host and player is built on JW Player with AWS servers and delivers at a varying speed based on the end-user internet connection.

Occasionally during busy internet hours some customers' internet slows down, and it is necessary to reload, restart Wi-Fi or try again at a later time.

Connecting using an HDMI cable or loading on a different browser or device may also resolve the issue.

While our video player works well for most customers, occasionally that is not the case, and depending on the film, we may be able to offer an alternate viewing link using a different video player.

If you need help or need more time to view, please feel free to request an extension to your viewing link by contacting support@theatricalathome.com.